Privacy Policy
Effective date: August 16, 2023
Who we are
Get-Answer LLC (“Get-Answer”, “we”, “us”, or “our”) is a technology company dedicated to building a true AI assistant. Our mission is to seamlessly connect users’ different apps with AI, enhancing productivity and user experience. We offer a suite of products, including a mobile app, web extension, and website, that enable users to interact with AI models in a secure and efficient manner.
Information We Collect
Personal Information: We may collect the following personal information:
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– Name
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– Surname
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– Address
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– Phone number
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– Email address
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– Images you upload
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– Location data (with your permission)
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– Device camera access (with your permission)
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– Content from other websites accessed through our web extension (with your permission)
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– We are not collecting, storing, or utilizing any data accessed through Google Workspace APIs.
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Usage Data: We automatically collect certain information about your use of the Services, such as your IP address, device information, interactions within the app, and referring website. We may use cookies and other tracking technologies to collect this information.
How We Use Your Information
We may use your information for the following purposes:
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– To provide, maintain, and improve the Services.
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– To connect users with AI models and facilitate AI assistant functionality.
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– To store and display your chat history within the Services for your reference.
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– To personalize your experience within the Services.
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– To communicate with you, such as to respond to your inquiries or provide support.
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– To analyze and understand how the Services are used.
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– To protect the security and integrity of the Services.
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– We do not collect or process any sensitive data.
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– We do not store or use your Google Workspace API data.
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– We do not collect, store, or use any data obtained through Workspace APIs, even for the purpose of developing, improving, or training generalized AI and/or ML models.
Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We implement appropriate technical and organizational measures to safeguard the security of your personal data, including sensitive data that you may choose to share within the Services. These measures may include:
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– Encryption: We employ encryption technologies to protect your data both in transit and at rest.
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– Access Controls: We implement strict access controls to limit who can access your data, including chat history.
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– Data Minimization: We collect and retain only the minimum necessary personal data required to provide the Services.
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– Regular Security Assessments: We conduct periodic security assessments and audits to identify and address any vulnerabilities.
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– Employee Training: We provide regular training to our employees on data protection best practices.
Sensitive Data
We recognize that certain types of personal data, such as health information or biometric data, may be considered sensitive. We strongly advise against sharing any sensitive data within the chat feature, as it will be stored and displayed within your chat history. We do not collect or process any sensitive data, and we are not responsible for any sensitive data you may choose to share within the Services.
Legal Basis for Processing (GDPR)
We rely on the following legal bases to process your personal data:
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– Contract: We process your data to fulfil our contractual obligations to you when you use our Services.
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– Consent: We may rely on your consent for certain processing activities, such as accessing your location or device camera, or processing content from other websites. You can withdraw your consent at any time.
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– Legitimate Interests: We may process your data for our legitimate interests, such as improving the Services, preventing fraud, and providing customer support.
Sharing Your Information
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We do not sell or share your personal data with third parties for their marketing purposes.
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We may share your information with:
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– Service providers who perform services on our behalf, such as cloud storage, data analysis, and customer support. These providers are contractually obligated to protect your data.
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– Google Ads for the purpose of displaying relevant advertising.
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– Other third parties when required by law or to protect our rights or the rights of others.
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Data Retention
We store your personal data for as long as you have an account with us. You can request the deletion of your personal data at any time by emailing help@get-answer.ai.
Your Rights (GDPR)
Under the GDPR, you have the following rights:
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– Access: You have the right to request a copy of your personal data.
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– Rectification: You have the right to correct inaccurate or incomplete personal data.
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– Erasure: You have the right to request the deletion of your personal data.
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– Restriction of Processing: You have the right to restrict the processing of your personal data in certain circumstances.
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– Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
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– Object: You have the right to object to the processing of your personal data in certain circumstances.